By Spencer Sechler 1. What Is Transportation Demand Management (TDM)? Transportation demand management (sometimes referred to as comprehensive transportation management or traffic demand management) is a collection of community-based strategies that encourage a shift away from single-occupant vehicle (SOV) usage to other, more sustainable methods of transportation. Commonly, TDM encourages the use of public transportation,...Continue Reading
A Whole New World In March 2018, The Walt Disney Company announced a global commitment of more than $100M to reinvent the patient experience (PX) in children’s hospitals. The investment includes the development of Disney-themed treatment and patient rooms, in-room entertainment, and Disney Institute customer-experience training for clinical staff. For us, as a service provider...Continue Reading
This article is an adapted from an Impark HEALTH white paper. To pre-order a free PDF copy, please fill out the form at the bottom of this page. The Patient-Centered Value System and the Parking Lot Many healthcare leaders are understandably gravitating toward the Patient-Centered Value System (PCVS) as their operational playbook of choice. PCVS...Continue Reading
Top Health Industry Issues of 2018 PwC’s healthcare industry analysis identifies pharmacy benefit managers and wholesalers as subjects of intense scrutiny in the eyes of healthcare leaders, placing pressure on them to prove their place in the healthcare supply chain. The Top Health Industry Issues of 2018 report attributes the heightened criticism to amplified public...Continue Reading
We may be trudging toward the end of January, but in our book it’s still the season to make meaningful 2018 business resolutions! Here are some practical, actionable resolutions for improving patient satisfaction in 2018. 1. Look for inspiration beyond industry boundaries “Patients don’t stop being consumers — customers — when they put on a...Continue Reading
The Science of First Impressions It takes just seven seconds for us to make a first impression comprising 11 critical assumptions, according to Dr. Michael Solomon’s work at NYU’s Graduate School of Business. Within those fleeting moments, we make instinctive judgments about a person, object, or scene, including their credibility, trustworthiness, sophistication, desirability, and more....Continue Reading
Hospital Parking Hospital parking combines the inherent stress of finding a regular parking space with the gripping anxiety of health concerns. This combination can result in a melting pot of frayed nerves threatening to boil over at the slightest provocation. Under these circumstances, the potential damage to the patient experience from even minor inefficiencies can...Continue Reading
When you think of accessible parking, what do you see? You’re likely envisioning something like the image above: extra-wide spaces that prominently display the international accessibility icon, with a wheelchair-friendly, sloped curb nearby. But in 2018, maybe it’s time to expand our understanding of what makes parking “accessible.” How, for example, do traditional handicap parking...Continue Reading
In a consumerist age fueled by robotic automation, the Internet of Things (IoT), and disruptive apps, the tipping point for consumer loyalty remains the same as it ever was — customer service. Customer service has traditionally been a muted priority for healthcare providers, with patient care quite rightly taking precedence. But as quality of experience...Continue Reading
Healthcare-associated infections (HAIs) are a prevalent, yet often preventable, threat to patient safety. In fact, as you’re reading this, a staggering one in 25 hospital patients has fallen victim to one or more HAIs, in a battle that costs an estimated $10 billion a year in the U.S. alone. For healthcare providers to effectively combat...Continue Reading
