Frequently Asked Questions
Convenient Answers to Common Questions
How can I sign up for Monthly Parking?
You can sign-up directly on our monthly parking site, by clicking here or by calling us, toll free at 1.877.909.6199. Our online system also provides comprehensive options for ongoing Monthly Parking account management for existing customers.
If I already have a Monthly Parking account, how can I manage my account online?
Call us at 1.877.909.6199 and ask our friendly staff to set up your access to your online profile.
Or, if you know your account ID and password, simply login to your account here
What Monthly Parking Account Management options are available online?
The following account management options are available on our monthly parking site:
I can’t find the lot I want when using your map or lot search! Why?
- View your invoices and account status
- Update your monthly pre-authorized payment method
- Make a payment by credit card
- Modify your customer profile including contact information
- Update your vehicle and parker information
- Order a replacement access device
- Change your lot or stall location
- Register to receive special notices and offers by email
Only publicly accessible lots currently offering Monthly Parking are displayed on Lot and Map Search. Some lots may only offer hourly parking or may be restricted to Residential or Business Tenants only. Please select the nearest location to your search or contact us for alternate lots that may be available
Where is my monthly parking permit valid?
Your monthly parking pass / permit is valid only at the lot associated with your account. If your parking arrangement includes a parking device such as a mirror hang-tag or decal, the lot number is generally included on that device.
NB: Please note, per your Monthly Parking Terms & Conditions, your mirror hang-tag or decal must be face-up and visible through your windshield at all times while your vehicle is parked in your assigned Monthly Parking lot.
Do you guarantee a space to a monthly parking customer?
While every effort is made to ensure space will be available, occasionally an event in the area my unexpectedly fill a lot to capacity. If on occasion your lot is full, please contact our Customer Service Department at 1.877.909.6199 and our staff will advise you on temporary alternate arrangements.
As a business owner can I pay for my customers' parking?
Yes, we have easy-to-use validation systems for business owners whereby all or a portion of a customer's parking fee can be reimbursed or deducted from the customer's parking fee. These systems include easy-to-use pre-paid validation coupons or reimbursement programs. For further information regarding our validation programs, please contact our office.
If I decide to end my monthly parking contract, can I transfer it to a friend or co-worker?
Per your Monthly Parking Terms & Conditions, a Monthly Parking contract is not transferable. Please contact us a minimum of one calendar month prior to your desired parking end date to cancel your parking. Your friend or co-worker should contact us directly at 1.877.909.6199 or click here to set up their own Monthly Parking account.