Parking Insights

Impark’s Leonard Carder, CPP, Leads National Parking Association’s 2017 National Convention

WASHINGTON, May 23, 2017 – The National Parking Association (NPA) announces Leonard Carder, CPP, Chief Commercial Officer of Impark, as the chair of NPA’s 2017 Convention & Expo taking place October 2-5 in Palm Springs, Ca. “I’m honored to chair the 2017 NPA Convention & Expo. The members of the Convention Planning Committee and I are...
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Mission Possible: Fostering a Values-Driven Service Environment

In many teen comedy movies, there’s a scene where a young, carefree valet is tossed the keys to an expensive sports car and drives off on a wacky adventure or somehow damages the vehicle, resulting in a hilarious situation where he has to repair or replace the damaged vehicle before the owner finds out what happened....
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What Your Parking Garage Says About Your Hospital

First impressions are everything. How many times have we heard this? For me the idea of making a good first impression seems to have been embedded in my brain from birth, and I imagine it is no different for the rest of society. With most first impressions typically made in the first seven seconds of interaction...
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How to Evaluate a Healthcare Parking Management Provider

With billions of dollars potentially up for grabs if hospitals can meet the growing demand for a better patient experience, it’s no surprise that hospital executives are digging deep into their bag of tricks to ensure a positive interaction. One of the business units being evaluated is the first touchpoint for most patients: parking operations. Whether...
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Hospital Valet When Every Step Matters

When my brother-in-law was recovering from a series of long and intensely debilitating chemotherapy sessions and struggling to regain his strength, he told me his philosophy: “Every step counts.” It is not uncommon, in fact it is expected, for chemo patients to experience exhaustion after treatment. But it’s not just exhaustion; according to the American Cancer...
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A Nurse’s Tale: Patient Transport

For over 12 years, I have been privileged to spend my life with a nurse. Over this time, I have had a front row seat to the highs and lows my wife has experienced as a caregiver. Many who are acquainted with me know the conviction I have for the importance of nurses in healthcare. And...
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