The Science of First Impressions
It takes just seven seconds for us to make a first impression comprising 11 critical assumptions, according to Dr. Michael Solomon’s work at NYU’s Graduate School of Business. Within those fleeting moments, we make instinctive judgments about a person, object, or scene, including their credibility, trustworthiness, sophistication, desirability, and more. Further research even suggests that our first impressions are so powerful, they can overrule facts.
And if a first impression is negative, it’s incredibly difficult to shake. A Harvard study suggests that it takes around eight positive encounters to reverse a bad first impression — a luxury that’s nigh-on impossible to come by in the hyper-competitive healthcare marketplace.
But how can you know what impression your healthcare facility is leaving on visitors and patients?
While there is bound to be a surprise or two that can be chalked up to the unknowable whims of the universe, many of the factors that define those critical seven seconds are controllable — the trick is in identifying them.
Try using the self-assessment below (or download the PDF) to reimagine your healthcare facility’s entry experience from the perspective of a new patient or visitor. Consider each aspect as if you know little or nothing about your facility. When you’re done, you’ll be equipped to decide if you’re truly making a good first impression with patients and visitors.
Having read this I thought it was very enlightening.
I appreciate you spending some time and effort
to put this content together. I once again find myself spending way too much time both reading and poosting
comments. But sso what, it was still worthwhile!
Thank for ones marvelous posting! I quite enjoyed reading it, you could be
a great author.I will always bookmark your blog and
will eventually come back later in life.
I ant to encourage one to continue your great posts, have
a nikce holiday weekend!
Психическое здоровье включает в себя наше эмоциональное, психологическое и социальное благополучие. Это влияет на то, как мы думаем, чувствуем и действуем. Оно также помогает определить, как мы справляемся со стрессом, относимся к другим и делаем здоровый выбор.
Психическое здоровье важно на каждом этапе жизни: с детства и подросткового возраста до взрослой жизни.ние) — специалист, занимающийся изучением проявлений, способов и форм организации психических явлений личности в различных областях человеческой деятельности для решения научно-исследовательских и прикладных задач, а также с целью оказания психологической помощи, поддержки и сопровождения.