Healthcare facilities are living, breathing buildings in a permanent state of flux. As they absorb and react to the needs of their clientele, they transform into a jigsaw of new and old — each wing, zone, and floor different from the last. The necessary fluidity of healthcare campuses makes wayfinding systems tricky to implement and...Continue Reading

When you think of accessible parking, what do you see? You’re likely envisioning something like the image above: extra-wide spaces that prominently display the international accessibility icon, with a wheelchair-friendly, sloped curb nearby. But in 2018, maybe it’s time to expand our understanding of what makes parking “accessible.” How, for example, do traditional handicap parking...Continue Reading

In a consumerist age fueled by robotic automation, the Internet of Things (IoT), and disruptive apps, the tipping point for consumer loyalty remains the same as it ever was — customer service. Customer service has traditionally been a muted priority for healthcare providers, with patient care quite rightly taking precedence. But as quality of experience...Continue Reading

Healthcare-associated infections (HAIs) are a prevalent, yet often preventable, threat to patient safety. In fact, as you’re reading this, a staggering one in 25 hospital patients has fallen victim to one or more HAIs, in a battle that costs an estimated $10 billion a year in the U.S. alone. For healthcare providers to effectively combat...Continue Reading