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Healthcare
In many teen comedy movies, there’s a scene where a young, carefree valet is tossed the keys to an expensive sports car and drives off on a wacky adventure or somehow damages the vehicle, resulting in a hilarious situation where he has to repair or replace the damaged vehicle before the owner finds out what...
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First impressions are everything. How many times have we heard this? For me the idea of making a good first impression seems to have been embedded in my brain from birth, and I imagine it is no different for the rest of society. With most first impressions typically made in the first seven seconds of...
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With billions of dollars potentially up for grabs if hospitals can meet the growing demand for a better patient experience, it’s no surprise that hospital executives are digging deep into their bag of tricks to ensure a positive interaction. One of the business units being evaluated is the first touchpoint for most patients: parking operations....
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When my brother-in-law was recovering from a series of long and intensely debilitating chemotherapy sessions and struggling to regain his strength, he told me his philosophy: “Every step counts.” It is not uncommon, in fact it is expected, for chemo patients to experience exhaustion after treatment. But it’s not just exhaustion; according to the American...
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For over 12 years, I have been privileged to spend my life with a nurse. Over this time, I have had a front row seat to the highs and lows my wife has experienced as a caregiver. Many who are acquainted with me know the conviction I have for the importance of nurses in healthcare....
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Did you ever stop to think about the evolution of the parking industry: why we pay for parking or when paid parking first began? This is not something I had given a great deal of thought to until I accepted a position at Impark Health providing parking solutions to healthcare facilities. What I’ve learned since...
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Recently, I had the opportunity to represent Impark Health at The Beryl Institute Patient Experience Conference in Dallas, Texas. As part of our booth, we surveyed patient-experience representatives from various hospitals to help understand how they feel patients view their parking operations and how certain features of the parking operation work toward enhancing the patient...
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