Our invitation to you on thought leadership in hotel parking
The parking industry is evolving rapidly. Anyone who wants to stay at the top of the industry needs to stay on top of the changes and advances that are happening. We’ve created the content here to help you achieve that.
For over 40 years, Impark has combined superior service with leading-edge technological solutions for hotel parking management and valet services. We’ve learned a lot along the way. Throughout the summer, we’ll be posting commentary and insights on issues such as maximizing revenues, technological advances, and improving on-site management.
You’ll find insights and recommendations on some of the critical issues in the hotel and lodging industry. We’ll also share our thinking discoveries about best practices. We hope you take the time to read these White Papers, and that they help you to provide better service to your hotel guests and patrons.
Just download our white paper’s
Our complimentary white papers are available below as downloadable PDF’s. Separately and together, they should give you fresh insights into critical issues in the parking industry.
North America’s parking experts
Impark is the technological and service leader in the parking property management industry – including management of more than 100 hotels. We invite you to explore our site to learn more of our capabilities and how they may benefit your property.
Take a future forward approach
As a hotel or asset management professional, you’re always looking for ways to improve the management and profitability of your parking facilities. We hope you’ll appreciate our thinking. We’d value the opportunity to discuss any comments you might have, or to pursue a dialogue on how to we could improve your facilities and returns. Please contact:
Senior Vice President, Business Development
What select hotel property clients say about Impark
Miami Concord Hotel
Impark has been a vital part of our customer frontline relations and overall parking management at Espirito Santo Plaza, a mixed-use facility which houses a Class-A office building, and the Conrad Miami – a 5-Star hotel and condominium residence, since 2003.
Their contract’s scope of services includes valet operation for the Concord, management of a 980-stall above-ground parking garage and related maintenance. Given the nature of our business as an office tower, luxury hotel and residences, we consider Impark as a key partner in being able to deliver an extremely high level of service to our tenants, owners and guests.
As with any large operation, operational challenges occur from time-to-time, however, I have always been impressed with the speed at which Impark’s management team responds to deal with and provides solutions to these opportunities.
Vice President, Operations
The Westin Calgary has been associated with Impark for over 25 years, and has assisted us with hotel parking operations. To date, we have been very happy with the quality of the services they have provided, particularly the sense of urgency in dealing with concerns and most importantly, guest satisfaction.
There is a great deal of mutual respect between Impark’s management staff and our management group – and we acknowledge that their support staff is always willing to accommodate our requirements.
They installed the Impark wireless system a few years ago and we are very pleased with the system features and its performance to date. We have no more line-ups for check-in / check-out for our guests parking. Most of the impact has been felt at the customer level and it has greatly enhanced guest satisfaction.
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